We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, we'll make it right with our hassle-free refund and return process.
Contact us or use your account to start the return process
Within 30 days of purchasePack your items and send them back using our prepaid label
Within 7 days of approvalWe inspect returned items to ensure they meet our return criteria
2-3 business daysYour refund is processed back to your original payment method
5-7 business daysRefunds are processed back to your original payment method within 5-7 business days.
Choose store credit for faster processing and receive an additional 10% bonus.
If you receive a defective or damaged item, we'll provide a full refund plus return shipping costs.
Contact us immediately with photos of the damage for expedited processing.
If you receive the wrong item due to our error, we'll send a prepaid return label and expedite your correct order.
No return shipping costs for our mistakes.
First size exchange is free! We'll send you a new size and provide a prepaid return label for the original item.
Subject to availability. If unavailable, full refund will be processed.
International customers can return items, but please note the following:
Common questions about our refund policy.
You have 30 days from the date of purchase to initiate a return. Items must be in original condition with tags attached.
For most returns, we provide a prepaid return label. You only pay return shipping for international orders or if you choose to use your own shipping method.
Yes, sale items can be returned within 30 days as long as they meet our return criteria. Items marked as 'Final Sale' cannot be returned.
We offer free size exchanges! Contact us and we'll send you the new size along with a prepaid return label for the original item.
Once we receive and inspect your return, refunds are processed within 2-3 business days. It then takes 5-7 business days to appear on your original payment method.
Yes, gifts can be returned with a gift receipt for store credit or exchanged for a different item. Without a gift receipt, we can offer store credit at the current selling price.
Our customer service team is here to help make your return process smooth and easy.
Phone: +977 9761523730 | Email: returns@subty.com